Shipping & Delivery Policy

• Prepared food is delivered by us within our local delivery area, or you can collect it from our address (pickup), chosen at checkout. It is never sent by courier.
• Local delivery area: Chennai city only.
• Typical timing: orders are taken from 8:00 AM to 8:00 PM, every day. You will see the available options at checkout, and an address outside the area is rejected with a message before you pay.
• Please be reachable at the delivery address. We may call or message you on WhatsApp; if we cannot hand over the order it may not be refundable.
• Ordering hours: Monday to Sunday, 8:00 AM to 8:00 PM. Pickup is available 8 AM to 8 PM, from Block 60, Villa 14, Chennai; we will confirm when it is ready.
• Delivery fee: ₹49 for local delivery on orders below ₹1,500 of goods, counted after any coupon or loyalty discount, and free at or above that. Pickup is always free.
• Food is fresh: consume it soon after delivery and store it as directed on the label.

• Shipped through our courier partners, arranged via Shiprocket, to serviceable pincodes. Coverage: Serviceable pincodes across India, as shown at checkout.
• Dispatch: within 2 business days of order confirmation.
• Estimated delivery: 3 to 10 business days, depending on your pincode. These are estimates, not guarantees, and can be affected by weather, festivals and courier delays.
• Shipping is charged at the carrier rate shown in the price break-up at checkout before you pay, and is free when the goods you pay for, after any coupon or loyalty discount, come to ₹1,500 or more.
• Once dispatched you receive tracking details, and you can follow the order under My Konma.
• Orders with items from different categories may be delivered in more than one parcel.
• Check the parcel at delivery. If it is visibly damaged, photograph it and report it as described in the refund policy.
• We ship across India. At launch we deliver within India only; international shipping will follow.

Bookings are not physical goods. After payment you receive a confirmation on your account and by message, and you attend at the date, time and venue on the event page. Nothing is delivered, and no delivery charge applies to an event place.

A cart can hold items of different kinds. Each is fulfilled in its own way as described above, and checkout shows which applies before you pay.

If a courier cannot deliver because of a wrong address or repeated absence, the parcel returns to us and we will contact you to reship at your cost or cancel. If your order is delayed beyond the estimate, contact us by writing to soratradesprivatelimited@gmail.com or calling +91 95000 35764; if we cannot deliver at all we refund you in full under the refund policy.